Refund Policy

Refund Policy Overview

At NetchX, we strive to ensure complete satisfaction with our products and services. This policy outlines the terms and conditions for refunds, including eligibility criteria, process, and timeline.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Your request must be made within 7 calendar days of the original purchase date
• You must provide proof of purchase (order number, receipt, or transaction ID)
• Your account must be in good standing and not in violation of our Terms of Service
• The purchased service or product must not have been consumed or used extensively

Qualifying Circumstances for Refunds

We may issue refunds under the following conditions:

• Technical issues: If you experience significant technical problems that prevent you from using our service as advertised and our technical team is unable to resolve them
• Service unavailability: If our service experiences downtime exceeding 24 consecutive hours during your subscription period
• Billing errors: If you were charged incorrectly or multiple times for the same service
• Product or service not as described: If the product or service substantially differs from what was advertised

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Requests made after the 7-day refund period has expired
• Violation of our Terms of Service or Acceptable Use Policy
• Change of mind or no longer needing the service
• Incompatibility issues that were clearly stated in our system requirements before purchase
• Subscription cancellations (you will continue to have access until the end of your billing period)
• Purchases of add-ons, extensions, or premium features once they have been activated

Refund Process

To request a refund, please follow these steps:

1. Log in to your NetchX account
2. Navigate to "Account Settings" > "Billing History"
3. Locate the transaction for which you're requesting a refund
4. Click on "Request Refund" and complete the form with:
   • Detailed reason for your refund request
   • Any relevant error messages or screenshots demonstrating the issue
   • Steps you've already taken to resolve the problem

Refund Timeline and Method

Once we receive your refund request, the following timeline applies:

• Review period: We will review your request within 2-3 business days
• Processing time: If approved, refunds will be processed within 5 business days
• Credit card/payment processor: Funds may take an additional 3-10 business days to appear in your account, depending on your financial institution

Refunds will be issued to the original payment method used for the purchase. We do not provide refunds in any other form than the original payment method.

Partial Refunds

In some cases, we may issue partial refunds when:

• Only part of the service was unusable or did not meet expectations
• The service was used for a significant portion of the subscription period before issues arose
• Usage limits or allotments were partially consumed

The amount of the partial refund will be determined based on the nature and extent of the issue, the duration of service usage, and other relevant factors.

Special Circumstances

Promotional or Discounted Purchases

Services or products purchased with promotional codes, during special sales, or with significant discounts may be subject to modified refund policies, which will be clearly communicated at the time of purchase.

Enterprise or Custom Plans

Enterprise customers or those with custom plans should refer to their service agreement for specific refund terms, as they may differ from this standard policy.