Our Commitment to Customer Satisfaction
At NetchX Hosting, we strive to provide the highest quality hosting services. We understand that sometimes a service may not meet your expectations, and we're committed to addressing such situations fairly.
Eligibility for Refunds
- Refund requests must be made within 30 days of the initial purchase for new accounts.
- Refunds are only available for first-time purchases of a hosting account.
- Renewal payments are not eligible for refunds.
- Domain registrations and SSL certificates are non-refundable.
Refund Process
To request a refund:
- Contact our customer support team within the eligible period.
- Provide your account details and reason for the refund request.
- Our team will review your request within 2-3 business days.
- If approved, the refund will be processed to your original payment method.
Exceptions
We reserve the right to deny refund requests in cases of:
- Violation of our Terms of Service
- Abuse of server resources
- Requests made after the 30-day period
For any questions regarding our refund policy, please contact our support team.